Terms of service
TERMS OF SERVICE
Last updated: August 2, 2026
OVERVIEW
Welcome to THE K-BEAUTY VAULT.
The K-Beauty Vault is operated by SHAMMY GROUP PTY LTD (ABN 74 693 714 975), a business based in New South Wales, Australia.
In these Terms of Service, the terms “we”, “us” and “our” refer to The K-Beauty Vault and SHAMMY GROUP PTY LTD. The terms “you” and “your” refer to any visitor, customer or user of our website and services.
We operate this online store and website, including all related information, content, features, products and services, in order to provide customers with a curated K-beauty shopping experience. Our online store is powered by Shopify.
These Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy, explain the conditions that apply when you browse our website, create an account, place an order or otherwise use our services.
By accessing or using our website or purchasing from us, you agree to these Terms of Service. If you do not agree with these Terms, you should not use our website or services.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
SECTION 1 – ELIGIBILITY AND ACCOUNTS
You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to place an order through our store.
When using our website or placing an order, you agree to provide information that is accurate, current and complete. This may include your name, email address, billing information, delivery address and payment information.
If you create an account, you are responsible for keeping your login details secure and for activity carried out through your account. Please contact us promptly if you believe your account has been accessed without permission.
You must not transfer, sell or provide your account to another person without our written permission.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, prices, ingredients, sizes and other information displayed on our website are accurate.
However, product colours and appearance may vary slightly depending on your screen, device settings, lighting and photography. Packaging, labels or product presentation may also change where a manufacturer updates a product.
Where there is a material difference between the product information shown on our website and the product supplied, please contact us before using the product.
Cosmetic ingredients and formulations may be updated by manufacturers. Customers should check the ingredient list and directions shown on the product packaging before use, particularly if they have allergies, sensitivities or known reactions to cosmetic ingredients.
Product descriptions and skincare information on our website are provided for general informational purposes only. They are not intended to diagnose, treat, cure or prevent any medical condition and are not a substitute for advice from a qualified healthcare professional.
You should follow the directions and warnings supplied with each product. Stop using a product if irritation or an unexpected reaction occurs and seek appropriate professional advice where necessary.
We may update product descriptions, prices, packaging images or availability from time to time. Any material change affecting an order that has already been accepted will be communicated to the customer.
SECTION 3 – ORDERS
Placing an order through our website is an offer to purchase the selected products.
We may accept, reject or cancel an order before fulfilment where:
• a product is unavailable;
• payment cannot be authorised or verified;
• the delivery information is incomplete or appears incorrect;
• we reasonably suspect fraud, unauthorised activity or misuse;
• a material pricing, stock or product information error has occurred;
• an order exceeds reasonable purchase limits; or
• we are legally unable to supply or deliver the order.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products to the original payment method.
We may contact you using the email address, telephone number or billing information supplied with your order if we need to confirm or correct any order details.
Please review your order carefully before submitting it. Requests to change or cancel an order are subject to our Refund Policy and may not be possible once processing or dispatch has begun.
Products purchased through our retail store are intended for personal or household use unless we agree otherwise in writing.
SECTION 4 – PRICES, TAXES AND PAYMENT
All prices displayed on our website are in Australian dollars (AUD).
Displayed prices include any mandatory taxes that apply to the sale unless otherwise clearly stated. Delivery charges and any optional charges will be shown before you complete your purchase.
We may change product prices at any time, but a price change will not affect an order that we have already accepted, except where there has been an obvious or material pricing error.
If a material pricing error is discovered after you place an order, we will contact you and give you the option to:
• proceed at the correct price; or
• cancel the affected item and receive a refund.
You agree to provide accurate and authorised payment information. By submitting payment details, you confirm that you are authorised to use the selected payment method.
Payments are processed by Shopify Payments or other payment providers offered at checkout. We do not directly store complete credit card numbers.
Your order may be delayed or cancelled if payment cannot be authorised, verified or successfully processed.
SECTION 5 – PROMOTIONS AND DISCOUNTS
From time to time, we may offer discount codes, promotional prices, free gifts, bundles or other special offers.
Promotions may be subject to separate conditions, including:
• start and end dates;
• minimum purchase requirements;
• product exclusions;
• limits per customer or order;
• restrictions on combining discounts; and
• stock availability.
Unless otherwise stated, promotional offers cannot be applied retrospectively to orders that have already been completed.
We may withdraw or amend a promotion before an order is accepted where there is a genuine error, technical issue, suspected misuse or stock limitation. This does not affect any rights that cannot lawfully be excluded.
SECTION 6 – SHIPPING AND DELIVERY
We deliver to the locations made available at checkout.
Delivery timeframes shown on our website are estimates only. Actual delivery times may be affected by carrier delays, weather, public holidays, incorrect delivery details, high order volumes or other circumstances outside our reasonable control.
We will take reasonable steps to dispatch orders within the stated processing period.
If an order is significantly delayed, lost or damaged during delivery, please contact us at support@thekbeautyvault.com so that we can investigate and provide an appropriate solution.
Where a product cannot be supplied or delivered within the agreed timeframe or within a reasonable timeframe, available solutions may include a replacement, redelivery or refund, depending on the circumstances and applicable law.
You are responsible for providing a complete and accurate delivery address. We are not responsible for a failed delivery caused solely by an incorrect or incomplete address supplied by you. Additional delivery costs may apply if an order must be resent because incorrect delivery information was provided.
Risk of loss or damage remains with us until the products are delivered to the delivery address or authorised recipient, except to the extent that loss or damage results from your incorrect address, unsafe delivery instructions or another matter within your control.
Further information is available in our Shipping Policy.
SECTION 7 – RETURNS, REFUNDS AND CONSUMER RIGHTS
Change-of-mind returns, order cancellations and other voluntary returns are managed in accordance with our Refund Policy.
Our Refund Policy does not limit any rights or remedies available under the Australian Consumer Law.
Products sold to consumers must comply with the consumer guarantees that apply under Australian law. Depending on the nature and seriousness of a product failure, customers may be entitled to a repair, replacement, refund or compensation for reasonably foreseeable loss or damage.
We will not refuse a remedy that a customer is legally entitled to receive because:
• a stated return period has ended;
• the product was purchased during a promotion;
• the original packaging has been opened where opening it was reasonably necessary to identify a fault; or
• the customer does not have the original receipt but can provide another reasonable form of proof of purchase.
A customer may not be entitled to a remedy where the issue was caused by misuse, failure to follow instructions, accidental damage, normal wear, or a problem that was clearly disclosed before purchase.
Please contact support@thekbeautyvault.com if you believe a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
SECTION 8 – PERSONAL INFORMATION
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy.
When you use our website or place an order, certain personal information may be processed by Shopify, payment providers, delivery providers and other service providers required to operate our store and fulfil orders.
By using our services, you acknowledge that personal information may be processed in accordance with our Privacy Policy and the privacy policies of relevant third-party providers.
SECTION 9 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through our website, including our business name, branding, logos, text, product descriptions, graphics, photographs, videos, page designs and other materials, is owned by or licensed to The K-Beauty Vault.
This content is protected by Australian and applicable international intellectual property laws.
You may access and use our website for personal, non-commercial shopping purposes.
Without our prior written permission, you must not:
• copy, reproduce or republish substantial parts of our website;
• sell, license or commercially exploit our content;
• alter or create derivative works from our original content;
• remove copyright, trademark or ownership notices;
• use our branding in a way that suggests an association or endorsement; or
• use our content for misleading, unlawful or fraudulent purposes.
Product names, logos and trademarks belonging to third-party brands remain the property of their respective owners.
Shopify’s name, trademarks and branding belong to Shopify and its related entities.
SECTION 10 – REVIEWS, FEEDBACK AND USER CONTENT
You may have the opportunity to submit product reviews, comments, photographs, suggestions or other content.
You confirm that content you submit:
• is accurate and based on your genuine experience;
• does not infringe another person’s intellectual property or privacy rights;
• does not contain unlawful, defamatory, threatening, discriminatory, obscene or misleading material;
• does not contain malware, spam or unauthorised advertising; and
• does not impersonate another person or misrepresent its source.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, format and share submitted content for the operation and promotion of our store, products and services.
We may moderate, decline or remove user content where we reasonably believe it breaches these Terms, applicable law or the rights of another person.
We will not knowingly publish fake or misleading reviews or conceal reviews solely because they express a genuine negative opinion.
SECTION 11 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our website may provide access to tools, payment methods, applications or services operated by third parties.
Third-party tools are provided subject to the terms and privacy policies of their respective providers. We do not control every aspect of these third-party services.
You should review the relevant third-party terms before using an optional tool or service.
Nothing in this section excludes responsibility that we cannot lawfully exclude.
SECTION 12 – THIRD-PARTY LINKS
Our website may include links to websites or content operated by third parties.
A link does not necessarily mean that we endorse, control or guarantee the third-party website, product or service.
We are not responsible for the content, availability or privacy practices of third-party websites. You should review their applicable policies before providing personal information or entering into a transaction.
Questions or complaints about a third-party product or service should generally be directed to the relevant third-party provider, unless the product was purchased directly from us or we otherwise have legal responsibility for the issue.
SECTION 13 – RELATIONSHIP WITH SHOPIFY
The K-Beauty Vault is powered by Shopify, which provides the ecommerce platform that enables us to operate our online store.
Purchases made through our store are transactions directly between you and The K-Beauty Vault.
Shopify is not the seller of the products listed by The K-Beauty Vault and is not responsible for fulfilling our orders, providing our customer service or resolving product-related claims between you and The K-Beauty Vault.
Nothing in this section excludes any rights or remedies that you may have against Shopify where Shopify is independently responsible under applicable law.
SECTION 14 – ACCEPTABLE USE
You must use our website and services only for lawful purposes.
You must not:
• use our website to breach any law or regulation;
• submit false, fraudulent or misleading information;
• attempt to access another person’s account;
• upload or transmit viruses, malware or harmful code;
• interfere with the security or operation of our website;
• collect or track another person’s personal information without authority;
• send spam, phishing messages or unauthorised advertising;
• impersonate another person or business;
• use automated systems to overload, disrupt or bypass our security controls; or
• use our website in a way that infringes the rights of another person.
We may restrict or suspend access where reasonably necessary to protect our store, customers, systems or legal rights.
SECTION 15 – ERRORS, INACCURACIES AND AVAILABILITY
Our website may occasionally contain typographical errors, technical errors, inaccurate stock information or incomplete information.
We may correct errors and update information when they are identified.
If an error materially affects an order you have placed, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling the affected item for a refund.
We do not guarantee that our website will always be uninterrupted, secure or error-free. We may temporarily suspend access for maintenance, security, technical or operational reasons.
SECTION 16 – GENERAL INFORMATION AND DISCLAIMER
Information provided through our website is general information only.
To the extent permitted by law, our website and online services are provided on an “as available” basis. We do not guarantee uninterrupted access or that all website functions will be free from technical errors.
However, nothing in these Terms excludes, restricts or modifies:
• the consumer guarantees under the Australian Consumer Law;
• liability for fraud or wilful misconduct;
• liability for personal injury or death where it cannot lawfully be excluded; or
• any other right, guarantee or liability that cannot lawfully be excluded or limited.
SECTION 17 – LIMITATION OF LIABILITY
To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable when you used our services or entered into a transaction with us.
We are not responsible for loss caused solely by:
• information supplied incorrectly by you;
• your failure to follow product directions or warnings;
• unauthorised use of your account that you failed to notify us about within a reasonable time;
• third-party services outside our reasonable control; or
• events outside our reasonable control, provided we take reasonable steps to address their effect.
Nothing in these Terms limits our responsibility where loss or damage results from our negligence, breach of contract, breach of a consumer guarantee or another matter for which liability cannot lawfully be excluded.
SECTION 18 – RESPONSIBILITY FOR UNLAWFUL USE
To the extent permitted by law, you are responsible for losses reasonably incurred by us as a direct result of:
• your unlawful use of our website;
• your material breach of these Terms;
• fraud or deliberate misconduct by you; or
• your infringement of another person’s rights.
You will not be responsible for losses caused by our own negligence, breach of these Terms or failure to comply with applicable law.
SECTION 19 – SUSPENSION AND TERMINATION
We may suspend or terminate your access to an account or part of our website where we reasonably believe that:
• you have materially breached these Terms;
• your activity is fraudulent or unlawful;
• your activity creates a security risk;
• suspension is necessary to protect another person’s rights; or
• we are required to do so by law.
Where reasonably possible, we will provide notice and an opportunity to address the issue.
Termination does not affect rights and obligations that arose before termination, including payment obligations and rights relating to intellectual property, privacy, liability and dispute resolution.
SECTION 20 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business operations, technology or legal obligations.
The current version will be published on this page together with the date it was last updated.
Where required by law, we will provide reasonable notice of a material change before it takes effect.
Changes will not retrospectively remove rights that a customer has already acquired in relation to an accepted order.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.
You and The K-Beauty Vault submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts of the Commonwealth of Australia.
Nothing in this section prevents a consumer from exercising any mandatory right or remedy available under the laws that apply to them.
SECTION 22 – SEVERABILITY, WAIVER AND ENTIRE AGREEMENT
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
These Terms, together with the policies expressly referred to in them, form the agreement between you and us regarding your use of our website and purchases from our store.
No provision will be interpreted in a way that excludes a right or responsibility that cannot lawfully be excluded.
SECTION 23 – ASSIGNMENT
You must not transfer your rights or obligations under these Terms to another person without our written permission.
We may transfer our rights and obligations as part of a genuine sale, restructure or transfer of our business, provided this does not reduce any mandatory consumer rights or remedies available to you.
SECTION 24 – HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
The K-Beauty Vault is operated by:
SHAMMY GROUP PTY LTD
ABN 74 693 714 975
New South Wales, Australia