Refund policy

At THE K-BEAUTY VAULT, we want you to be happy with your purchase. Please read our refund and returns policy carefully before placing your order.

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible for a change-of-mind return, the item must be unopened, unused, in its original packaging, and have all original seals intact. Proof of purchase may also be required.

Customers are responsible for arranging and paying for return shipping for change-of-mind returns. Original shipping fees are non-refundable. Refunds will be processed after the returned item has been received and inspected.

For hygiene reasons, opened, used, or unsealed cosmetics and skincare products cannot be returned for change of mind.

Order Cancellations

Cancellation requests may be submitted within 15 minutes of placing an order, provided the order has not been fulfilled.

A cancellation request is not confirmed until it has been reviewed and approved by us. Once an order has been fulfilled or shipped, it cannot be cancelled and must follow our returns process.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, leaking, expired, unsafe, not as described, or incorrect, please contact us with your order number and, where possible, clear photos of the item and packaging.

The 14-day change-of-mind return period and the original packaging requirements do not limit your rights under Australian Consumer Law.

We may assess the product before providing a remedy. Remedies will be provided in accordance with Australian Consumer Law, including your right to choose a refund or replacement where the product has a major problem.

If the product is confirmed to have a problem covered by Australian Consumer Law, we will reimburse reasonable return shipping costs.

Please contact us before returning any item so that we can provide return instructions. Returns should be sent to the Australian return address provided by us.