Shipping policy
At THE K-BEAUTY VAULT, we carefully prepare and dispatch all orders from Australia. We currently ship within Australia only.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after payment has been confirmed.
Business days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public holidays will be processed from the next business day.
Processing times may be slightly longer during sales, promotions, public holidays, or other busy periods.
Shipping Rates
A fixed shipping rate applies to Australian orders and will be displayed at checkout before payment.
Any available shipping promotions or free-shipping offers will also be displayed at checkout. Shipping promotions may be changed or withdrawn from time to time.
Estimated Delivery Times
Delivery times vary depending on the destination, particularly for regional or remote areas.
Estimated delivery timeframes begin after the order has been dispatched and do not include our processing time.
Delivery timeframes are estimates only and may be affected by carrier delays, severe weather, public holidays, peak periods, or other circumstances outside our reasonable control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If a parcel is returned to us because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be sent again.
Delayed, Lost or Damaged Parcels
If your parcel is significantly delayed, appears to be lost, or arrives damaged, please contact us with your order number.
We will investigate the issue with the delivery carrier and provide an appropriate solution in accordance with applicable consumer law.
For damaged deliveries, please keep the product and packaging and, where possible, provide clear photos to assist with the investigation.
Contact Us
For shipping enquiries, please contact: support@thekbeautyvault.com